FREQUENTLY ASKED QUSTIONS

  • Our collection includes contemporary art prints, original works, and fine art prints of selected public domain pieces.

  • Yes. While we primarily operate as an online gallery, select original works are available for private viewing in our Mexico City showroom, by appointment. We also offer personalised curation and advisory services for collectors and design professionals seeking a more tailored experience.

  • Some prints are limited edition, while others are open edition. Each artwork page includes details about its edition and availability.

  • Yes. All original works and limited edition prints include a certificate of authenticity, issued by Ahlsten-Stahlberg or the artist.

  • We partner with print studios that prioritise environmentally responsible materials and processes, and we continually seek to improve the sustainability of our production and packaging. Wherever possible, prints are produced close to the client’s location through our network of trusted partners across multiple continents. This reduces the environmental impact of shipping while ensuring consistency in quality.

Bespoke Services

  • In select cases, yes. Please reach out with your idea, and we will let you know which of our artists are currently open to commissions.

  • Yes. We’re happy to offer framing and display recommendations to complement your space and chosen artwork.

  • We do. Whether for a specific space or to start building your collection, we provide tailored curatorial guidance.

  • Yes, we assist collectors in curating cohesive, thoughtful collections, whether you're just beginning or adding to an existing selection.

  • Of course. We are happy to provide additional photos or details upon request to support your decision.

SHIPPING

  • Yes, we ship globally. Shipping options will be shown at checkout based on your location.

  • Production and handling generally take 3–7 business days. Delivery times depend on your destination, and you will receive tracking details once your order is on its way.

  • Yes. Once your order has been dispatched, you will receive a tracking link by email.

  • Yes, we do. Shipping for original works includes additional care, handling, and insurance to ensure safe delivery worldwide.

  • Original artworks are securely packed and shipped with insurance and tracking. For high-value pieces, we may arrange specialised art logistics partners.

  • We currently provide complimentary shipping for all art prints. Shipping costs for the original artworks are based on the size, weight, and destination of your order. Exact rates will be provided at checkout.

  • For select destinations, express shipping is available at an additional cost. Please contact us if you require expedited delivery at contact@ahlsten-stahlberg.com

  • Yes, our team is available to assist you with any shipping queries. Please get in touch through via contact@ahlsten-stahlberg.com.

Collaborations & Partnerships

  • We welcome artist submissions. Please send your portfolio and a short introduction to our contact email contact@ahlsten-stahlberg.com. We review each submission personally and will be in touch if we see a potential fit.

  • Yes, we review submissions throughout the year. Due to the volume of enquiries, we are only able to respond to artists whose work aligns with our current curatorial direction.

  • We welcome select wholesale enquiries. Please contact us at contact@ahlsten-stahlberg.com with details about your store or project to explore possibilities.

  • Yes, we work with interior designers to provide curated art selections tailored to their projects. Please get in touch at contact@ahlsten-stahlberg.com.

  • We do. We enjoy collaborating with real estate and hospitality projects to curate considered art collections. Please get in touch at contact@ahlsten-stahlberg.com.

  • We choose partners whose values and aesthetic sensibilities align with the gallery. Each collaboration is approached thoughtfully to ensure a shared vision.

Orders & Returns

  • If your order has not yet entered production or shipping, we will do our best to accommodate changes or cancellations. Please feel free to reach out via email at contact@ahlsten-stahlberg.com — we’ll assist you promptly.

  • We accept major credit cards, PayPal, and other secure payment methods, as shown at checkout. For high-value orders, we are also pleased to accommodate direct bank transfers.

  • International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

  • If your order experiences a delay, we will inform you promptly and provide updates as soon as they are available.

  • Please contact us within 48 hours of delivery, including photos of the packaging and the artwork. We will arrange a resolution as quickly as possible.

  • We accept returns within 30 days of delivery. Returned items must be in their original condition and packaging. Please note that return shipping costs are the responsibility of the customer.

  • Once we receive your returned item, please allow 7–14 business days for your refund to be processed.